Have questions?
Welcome to the FAQ page of Vastrum LLC website (vastrumshop.com). Below are some frequently asked questions about our products, services, orders and other related issues to help you better understand our services.
- How do I create an account?
You can complete the account creation process by clicking the “Register” button on our website and filling in the required information. After creating an account, you will be able to place orders, view order history and manage personal information more easily. - How do I place an order?
Browse our website, select the products you are interested in, and click “Add to Cart”. After completing your selection, go to the shopping cart page and fill in the shipping information and payment information as prompted to complete the order. - Can I modify my order?
If your order has not been shipped, you can request to modify the order by contacting the customer service team. If the order has been shipped, you need to follow our return and exchange policy. - What is the return and exchange policy?
We offer return and exchange services within 30 days after the product arrives. The returned items must be in unused condition and in the original packaging. Please visit our return and exchange policy page for more details. - How do I confirm my order?
Once you successfully place an order, you will receive a confirmation email with order details, shipping address and estimated delivery time. If you do not receive a confirmation email, please check your spam folder or contact us. - What are the payment methods?
We accept a variety of payment methods, including credit cards, debit cards, PayPal and other online payment methods. You will see the available payment options during checkout. - How do I track my order?
You can check the order status on the “My Orders” page by logging into the website through your account. You will also receive an email with tracking information so that you can track your order in real time. - How is my personal information protected?
We are committed to protecting the security of your personal information. For more information on how we collect and use personal information, please refer to our Privacy Policy. - If I encounter a problem, how do I contact customer service?
If you have any questions or encounter any issues, please contact our Customer Service team at the following:
Email: customerservice@vastrumshop.com
Phone: +1 585-549-4133
- How do I unsubscribe from promotional emails?
You can unsubscribe from our promotional emails at any time by clicking the “Unsubscribe” link at the bottom of the email. If you encounter any issues, please feel free to contact Customer Service.
Thank you for visiting Vastrum LLC, and we hope that the above information answers your questions. If you need further assistance, please feel free to contact us!
